Privacy policy.
This privacy policy ("Policy") explains how personal information is collected, used, and disclosed by TRU Darknet, Inc. d/b/a Hexagram ("Hexagram" "we," or "us") in connection with your use of the applications, web sites, and online services of Hexagram which link to this Policy (collectively the "Service") so you can make an informed decision about using the Service or allowing others to use the Service.
By using any Service, you consent to Hexagram's collection, use and/or disclosure of your personal information as described in this Policy. By allowing other people to use the Service via your account, you are confirming that you have the right to consent on their behalf to Hexagram's collection, use and disclosure of their personal information as described below.
We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Policy and, in some cases (such as for material changes), we will provide you with additional notice (such as adding a statement to our websites' homepages or sending you a notification) and/or obtain your consent or the consent of a parent or legal guardian. We encourage you to review the Policy whenever you access the Service to stay informed about our information practices and the ways you can help protect your privacy.
Privacy Practices for Children Under 13
The Service is intended for families and users age 13 and over. Children under the age of 13 should refrain from using our services at this current time.
What Information Do We Collect?
Active Collection: We collect information in various ways when the Service is being used. We may also collect other information you directly provide to us, such as when you send us an email, fill out a form, provide or request information, or otherwise submit information to or through the Service. Such information may include personal information such as your name, email, and telephone number. In addition, from time to time we may collect demographic and personal information you provide in connection with your participation in surveys, sweepstakes, contests, games, offers, and other activities in connection with the Service. Failure to provide necessary information at the time of registration for, or use of the Service, may result in certain portions or features of the Service not being available.
Passive Collection: When the Service is being used, some information is also automatically collected. For example, we may automatically collect certain information such as device model and name, operating system and version, the browser type, mobile network information, preferred language, time zone, and activity on the Service. We may also automatically collect certain logistical information in server logs, including information about how various features of our service are used and information about the number, frequency and length of each session. We treat this information as personal information under this Policy if we use it to identify a user over time or across online services. Otherwise, it is used in the aggregate only and it is not treated as personal information under this Policy. We may also collect certain identifiers, including advertising identifiers such as Apple's IDFA or the Android Advertising ID, which may be considered personal information under the Children's Online Privacy Protection Act ("COPPA"). These identifiers are used to help us maintain and analyze the functioning of the Service, to provide contextual advertising and to otherwise support the internal operation of the Service.
On our web site, we may also automatically collect certain information through the use of "cookies." Cookies are small data files stored on your hard drive at the request of a website. Among other things, cookies help us improve our Service and the experience of our users. If we link cookies to any personally identifying information, we will treat this information as personal information. If you wish to block, erase, or be warned of cookies, please refer to your browser manufacturer to learn about these functions. However, if you choose to remove or reject cookies, this could affect certain features of the Service. We may use Web beacons or similar technology in connection with the Service. Web beacons are small, invisible graphic images that may be used in the Service or in emails relating to the Service to collect certain information and monitor user activity on the Service, such as to count visits, understand usage and effectiveness and to tell if an email has been opened and acted upon.
Third-Party Websites: We may also obtain information from other sources and combine that with information we collect through our Service. For example, if you create or log into your parent account through a third-party social networking site, or if content is submitted to a third-party site in connection with the Service we may be provided access to certain information from that site (such as your name, account info and friends), in accordance with the authorization procedures determined by such third-party social networking site.
How Do We Use the Personal Information We Collect?
We use personal information collected through our Service for the purposes described in this Policy or as specifically described in the Service. For example, we may use personal information we collect:
to provide and maintain the Service and to process and complete any transactions in connection therewith;
respond to your communications and requests, provide customer service, request feedback, and otherwise contact you about your use of the Service;
to monitor and analyze usage and trends and demographic information, and to personalize and improve the Service, our technology and our users' experiences;
to provide you with news and information about our events, activities, offers, promotions, products, and services we think will be of interest to you (with your consent where prior consent is required by applicable law);
to send you confirmations, updates, notifications, product announcements, security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, the Service;
to notify you about important changes to our Service and our terms and policies;
to develop, test or improve speech recognition technology and artificial intelligence algorithms and for other research and development or data analysis purposes; and
for any other purpose for which the information was collected, as identified at the time of collection.
We use any audio recordings that are captured when you use the Service (the "Recordings") only for limited purposes. We may use, process, transcribe, convert, store and review the Recordings in order to provide, maintain, test, and analyze the functioning of the Service, to develop, test or improve speech recognition technology and artificial intelligence algorithms, and for other research and development purposes. We do not use the content of the Recordings to contact children or for advertising purposes.
We may store and process personal information in the United States and other countries.
What Information Do We Share With Third Parties?
We will not share the personal information we collect through the Service with third parties, except as described in this Policy. For example, we may share personal information as follows:
with vendors, consultants, and other service providers ("Service Providers") who need access to such information to carry out their work for us, such as vendors who assist us in providing the Service, in developing, testing and improving speech recognition technology and artificial intelligence algorithms or in conducting research and development;
when you give us your consent to do so, including if we notify you in connection with the Service that the information you provide will be shared in a particular manner and you provide such information;
when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to (a) comply with any law or legal processes or respond to lawful requests or legal authorities, including responding to lawful subpoenas, warrants, or court orders; or (b) protect the rights, property, or safety of Hexagram, our users, our employees, copyright owners, third parties or the public, to enforce or apply this Policy, our Terms of Use, or our other policies or agreements; and
in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personal information may be disclosed or transferred as one of the business assets of Hexagram.
We may also share aggregated or anonymized information that does not identify you. For example, we may share aggregate information about users' activities on our Service that do not contain any personal information with parties we partner with.
We may share Recordings with Service Providers who assist us in providing the Service, developing, testing and improving speech recognition technology and artificial intelligence algorithms, or otherwise conducting research and development. We may also share transcripts and feature extracted data that are created from Recordings, but which no longer contain a child's real voice, with Service Providers or other third parties for their use in providing the Service and in developing, testing and improving speech recognition technology and artificial intelligence algorithms and for research and development purposes. These Service Providers are not authorized to use the Recordings or their content to contact or advertise to users of the Service.
Analytics and Advertising Services
We may use third parties to provide analytics services and advertising services. We may use, and allow these third parties to use, cookies, web beacons and other technologies to collect information about your use of the Services, including pages viewed, time spent on pages, links clicked, conversion information and other end user traffic data. This information may be used by Hexagram and others to, among other things, analyze data, maintain and analyze the functioning of the Service (including to determine the popularity of certain content and better understand the use of the Service) and to serve contextual ads. This information will not be used for any behavioral advertising.
Links to and Sharing with Other Websites
The Service may offer social sharing features and may otherwise allow a parent to share Recordings and other content through third-party websites, such as Facebook, YouTube and Twitter (collectively the "Third-Party Sites"). Any personal information you provide to these Third-Party Sites in connection with such submission is provided directly to that third party and is subject to that third party's privacy policy. This Policy does not apply to such Third-Party Sites, and we are not responsible for the content or privacy and security practices and policies of these Third-Party Sites. We encourage you to learn about their privacy and security practices and policies before sharing information or content to a Third-Party Site or using a social sharing feature.
International Users
Hexagram is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Service or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries. If information is shared in accordance with this privacy policy, it may be disclosed to overseas recipients located in outside of the European Economic Area, including countries that do not have laws that protect personal information in the same manner as countries within the European Economic Area.
What Steps Do We Take To Protect Your Information Online?
We take reasonable measures to protect personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.
What Choices Do You Have Regarding the Use of Your Information?
In order for the Service to function, Hexagram must share Recordings with our Service Providers as described in this policy. If you no longer wish for Recordings to be shared in this manner, you may delete your account as described above, in which case no further information will be shared with third parties.
You may "opt out" of receiving marketing or promotional emails from us by following the unsubscribe instructions in those emails. Where required by applicable law, we will get your consent prior to sending you such emails.
Questions or Concerns?
If you have any questions about this Policy or any concerns about your privacy, please email us at contact@hexagram.io